FAQ

1. Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Q: Can I modify or cancel my order?
A: Please email support@terapaton.com immediately with your order number (e.g., #WS1001). Once shipped, orders cannot be canceled.

2. Shipping & Delivery

Q: Where do you ship?
A: We ship exclusively within the contiguous United States. We do not support international shipping at this time.

Q: How long does shipping take?
A: Orders process within 1–2 business days, and standard transit takes 3–5 business days.

Q: How do I track my order?
A: You will receive an automated shipping confirmation email with tracking details as soon as your label is printed.

3. Returns & Warranty

Q: What is your return policy?
A: 30-day return window for unused items in original packaging. Contact support first for authorization.

Q: Is there a warranty?
A: Yes, all products include a manufacturer warranty covering material and workmanship defects.

4. Support

Q: How to reach support?
A: Email support@terapaton.com